September 1, 2022
7 reasons why customers don’t trust your product
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Tell me if this sounds familiar: You work hard to come up with a product that meets the needs of your customers. You think you have it all figured out, but soon find that they don't trust you or your product. What went wrong?

Building trust with your customers is an important part of running a successful online business. It doesn't matter if you're a big company or just starting out, putting in the effort to show your customers and potential customers that they can trust you is always worth it. If you're having trouble getting your customers to make a purchase, it's possible that there might be some trust issues at play. Here are seven reasons why your customers might not be confident in your website:

You're not writing for people

There's nothing worse than reading a website that feels like it was written for Google, not you.

You might have heard that your content should be stuffed with keywords, but that's actually bad advice. If you write in a way that makes sense to humans, using search terms in a way that flows naturally within the context of your sentences, Google's crawlers are smart enough to understand the content of your website without you cramming in a bunch of unrelated keywords. A good rule of thumb is this: if it sounds like something a human would say in conversation, it probably makes sense.

Your website is not user friendly

If you want to make sure your website is effective at building customer trust, there are a few things you should keep in mind. First and foremost, make sure it's easy to navigate. Visitors need to be able to find the information they're looking for quickly and easily, so don't overload them with unnecessary features or unnecessary content.

Also, make sure your site loads quickly and doesn't have any distracting elements that might turn visitors away. After all, first impressions are everything! If your site looks cluttered or takes too long to load, it could give visitors the impression that your company is disorganised or untrustworthy. The "blink test" - the idea that you have about 3 seconds to orient new visitors to your website - can make or break whether they stay on your site or hit the back button and look for something else instead.

You’re not answering their questions

When you're running a business, it's easy to get caught up in the day-to-day hustle of working hard and making sure your business is running smoothly. But there are some things that you can do to make sure customers trust you and continue doing business with you—and one of them is making sure your website is clear about what customers can expect from your company.

That includes providing all the information they might need to make a purchase quickly and easily, which can include things like shipping prices and methods, return policies, privacy policies, terms and conditions, supplier information, affiliate programs, and a help centre or FAQ.

It's also important to be transparent with your customers about the security of their personal information when they're on your site. If this type of information is hard to find on your website, it can make it more difficult for customers to make a purchase or trust your business.

No one is talking about your product‍

If you're feeling like no one is talking about your product, it might be time to step up your marketing game.

When it comes to convincing people that they should buy from you, reviews and testimonials can go a long way. If you want to get more people talking about your business, start by encouraging customers to leave reviews on your website. You can do this by sending out customer satisfaction surveys or giving them the option to leave feedback any time they want.

Another option is to send regular reminders via email or browser notifications, asking customers to share their thoughts on the products they've purchased. And don't forget about social media! Encourage users to share their experiences with your brand by using specific hashtags or tagging you in their posts. Not only will this give you more feedback to work with, but it will also help you get more social recognition. It's a win-win!

It's hard to contact with you

It's important that your customers can easily get in touch with you. If they have a question or concern, they want to be able to reach out right away and get a quick response. And if they want to tell you about something good that happened, they'll want to know how to share their story—or even just say hello!

Your website should provide contact information for all the ways customers might want to reach out. This includes: a phone number, email address, physical address, and social media handles. You may also want to consider offering chat support through a third party service like Facebook Messenger or Skype.

You should also make sure that your website is easy for people to find what they need when it comes to getting in touch with your business. It's better if this information is displayed prominently on your homepage or somewhere else on the site where it's easy for customers to find it without having to scroll through pages of content looking for it first!

You are not offering secure payment connection

It's no secret that shopping online is getting more and more popular. According to recent statistics, about half of all people in the US have made an online purchase in the past year.

But there's a lot more than just that—the stats show that only about a third of those customers feel comfortable giving their credit card information over the internet. And if they don't feel safe giving away their credit card information, they probably won't buy anything from you!

That's why it's important to make sure your checkout page offers secure payment methods, like PayPal or Google Wallet. Even if you're selling internationally, it's still a good idea to offer these kinds of payment methods because they're widely recognised worldwide. You can also add trust badges on your homepage to reassure new customers that everything is safe and secure.

You don't have an active social presence

It's no secret that social media is everywhere these days. And if you're not using it to connect with your leads, it can seem like you're not a company that's on top of things.

If you don't have an active social media presence, it can give the impression that you're not a modern, up-to-date company. Even if you set up a social business page with the best of intentions, if you don't use it regularly and keep it up to date, it can look like you're not really committed. These days, social media is everywhere, and when companies don't have active social profiles, it can make them seem disorganised. Make sure you put some serious effort into maintaining an active social presence so your leads see you as a company that's on top of things.

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